Refund Policy

1. Digital SaaS Product

PingLoops is a digital subscription service that provides immediate access to software features after account creation or payment. Because digital services can be accessed and used right away, refunds are limited and reviewed carefully.

2. Refund Window

You may request a refund within 7 days of the original purchase or subscription charge. Requests after 7 days are generally not eligible unless required by applicable law or approved at our discretion.

3. Case-by-Case Review

Refunds are not automatic. We review each request based on account activity, billing history, technical issues, policy compliance, and whether the service was used in a way that created operational cost or abuse risk.

4. Non-Refundable Situations

• Requests made after the 7-day window.
• Accounts suspended for spam, abuse, illegal activity, or Terms of Service violations.
• Charges for renewal periods where the service remained available and no timely cancellation was made.
• Payments where substantial platform usage, email sending, or account activity has already occurred.

5. Cancellations

You may cancel future subscription renewals according to the billing tools available in the product or by contacting support. Cancellation stops future billing but does not automatically refund past charges.

6. Requesting a Refund

To request a refund, email usepingloops@gmail.com with the account email, billing date, and reason for the request. Approved refunds are returned to the original payment method when possible.